Senior Support Engineer

Moneybase is a multi-award-winning Neobank that allows individuals and businesses to easily manage all their financial needs, from daily payments to and investments to treasury and wealth management we have you covered.

Moneybase forms part of Calamatta Cuschieri Moneybase plc, a leading diversified financial services group that founded the Maltese financial services industry in 1971. We currently employ 200 people spread across 3 core business lines namely Wealth Management, Payments and Fund administration. Calamatta Cuschieri Moneybase plc is considered to be an innovator in the areas it operates in. We believe in challenging the status quo and we aim for service excellence in everything we do.

Summary of Position:

As a Senior Support Engineer, you will provide Level 2 technical support for financial systems, troubleshoot escalated issues, and ensure seamless operations. You will collaborate with teams to enhance support processes, maintain compliance standards, and improve overall IT efficiency.

Key Responsibilities:

• Provide Level 2 technical support for financial applications and trading systems.

• Troubleshoot and resolve escalated IT support tickets related to investment platforms, portfolio management software, and risk management tools.

• Support Bloomberg, Reuters, and other financial market data systems to ensure seamless operations.

• Collaborate with Level 1 support teams to enhance knowledge sharing and reduce ticket escalations.

• Contribute to existing knowledge base to improve Level 1 support efficiency, documenting troubleshooting steps and resolutions.

• Escalating unresolved issues to Level 3 support or other specialized teams (e.g., development, network engineering, security). Working closely with these teams to ensure timely resolution.

• Work closely with compliance and risk management teams to ensure regulatory IT requirements are met.

• Assist with financial system deployments, updates, and integrations while ensuring minimal disruption to business functions.

• Monitoring critical systems and applications for performance issues and errors. Responding to alerts and taking appropriate action.

• Document solutions, processes, and troubleshooting steps in the company’s knowledge base.

• Provide end-user training and guidance to improve IT proficiency within the organization.

• Ensure IT processes align with financial industry standards and compliance regulations.

Required Skills & Experience

• Educated to degree level or equivalent 

• 3+ years of experience with MS SQL Server and .NET technologies (Must-have).

• 3+ years of experience working with NoSQL and relational database management systems (Must-have).

• Strong knowledge of investment management software, trading platforms, and compliance systems.

• Experience troubleshooting financial data feeds, transaction processing systems, and market connectivity issues.

• Familiarity with portfolio management tools, algorithmic trading systems, and risk analysis software.

• Knowledge of ITIL frameworks and experience with ticketing systems like ServiceNow, Jira, or Zendesk.

• Strong problem-solving skills with an ability to work independently and handle pressure effectively.

• Excellent communication skills with the ability to explain technical issues to non-technical users.

Remuneration

We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their well-being.

What we offer:

• Health Insurance and fitness allowances

• Study Leave

• Fully paid sponsorship schemes for further studies

• Exposure to the very latest technologies

• Opportunities for career growth

• Variable bonus linked to KPI

Visit our home page to see more about our company

All Applications will be acknowledged and treated with maximum confidentiality

“The enduring goal of Calamatta Cuschieri Moneybase is that the composition of our workforce should reflect that of the communities in which we work.”

Reference: CCMT01025