Investment Services Support Officer

Job description

Calamatta Cuschieri is Malta’s largest independent financial services Group that pioneered the local financial services industry as early as 1972. Today the company’s perspective is global, CC Group has diversified across a full range of financial services and the group operates dedicated Fintech and marketing companies.


We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their wellbeing .Currently looking for an Investment Services Support Officer to join our team. The ISSO work effortlessly to deliver the highest levels of customer service.


Duties & Responsibilities:

  • Greeting and communicating effectively and courteously with clients and delivering outstanding customer care
  • Providing help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services
  • Regularly achieving your set Key Performance Indicators (KPI’s) and working with the sales team to drive positive company results
  • Keeping accurate records of discussions and correspondence with customers by using the company’s Customer Relationship Manager (CRM) system and assisting team members with their diary management
  • Demonstrating a commitment to improving your own customer service skills on an ongoing basis and a willingness to develop your career


Requirements

Experience & Education Requirements

  • The ideal applicant should be friendly, patient, able to work in a fast-paced environment and as part of a team
  • They should also be attentive to detail, capable of accurate record-keeping, ability to work to deadlines, able to prioritise, be a critical thinker and problem-solver with good listening skills
  • Applicants must be fluent in English and Maltese
  • Applicants must be available to work on a roster basis between Monday and Saturday

Skills Requirements

  • Be highly organised
  • Have excellent communication and interpersonal skills
  • Fluent in both Maltese and English; written and verbal


Package

We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their well being.


We are offering a competitive salary for this role commensurate with experience. The role also includes Health Insurance & Gym allowance benefits amongst others. Visit the home page to see more about our company


All Applications will be acknowledged and treated with maximum confidentiality

Reference: CCMT04921

The enduring goal of Calamatta Cuschieri is that the composition of our workforce should reflect that of the communities in which we work.