Front Office Administrator

Job description

CC Finance Group is a leading diversified financial services group that was founded in the Maltese financial services industry in 1971. We currently employ 200 people spread across 3 core business lines namely Investment Services, Payment Services, and Fund administration services. CC Finance Group is considered to be a Fintech and an innovator in the B2C areas it operates. We believe in challenging the status quo and we aim for service excellence in everything we do.

The contact centre agent will form part of a team within our Contact Centre who will work directly with customers to understand their needs, answer their questions, and provide support to resolve at first point of contact. He/She must also be a keen problem-solver who is adaptable and optimistic. A quick learner who is pro-active and can work independently.

Duties and Responsibilities:

  • Greet and communicate effectively and courteously with clients while delivering outstanding customer care
  • Provide help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services
  • Regularly achieve your set Key Performance Indicators (KPIs) and work with the sales team to drive positive company results
  • Keep accurate records of discussions and correspondence with customers by using the company’s Customer Relationship Manager (CRM) system and assist team members with their diary management
  • Demonstrate a commitment to improving your own customer service skills on an ongoing basis and a willingness to develop your career.
  • The chosen candidate must be able to work from other Calamatta Cuschieri Branches when needed.

Requirements

Experience and Education Requirements:

  • The ideal applicant should be friendly, patient, and able to work in a fast-paced environment as part of a team
  • They should also be attentive to detail, capable of accurate record-keeping, able to work to deadlines, able to prioritise and be a critical thinker and problem-solver with good listening skills
  • Applicants must be fluent in English and Maltese
  • Applicants must be available to work on a roster basis between Monday and Friday 8.30 am – 18.30

Skills Requirements:

  • Be highly organised
  • Have excellent communication and interpersonal skills
  • Fluent in both Maltese and English; written and verbal
Package

We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their well-being.

What we offer:

- Ongoing internal training

- External training opportunities

- Study Leave

- Sponsorship schemes for further studies

- Opportunities for career growth

- Discretionary performance bonus

- Employee referral incentive


We are offering a competitive salary for this role commensurate with experience. Visit the home page to see more about our company


All Applications will be acknowledged and treated with maximum confidentiality

Reference: CCMT05522

The enduring goal of Calamatta Cuschieri is that the composition of our workforce should reflect that of the communities in which we work.